Thursday, January 22, 2009

argh......

i lost cell phone service for less than 24 hours and i thought i was going to die, and i learned that cell phones cannot swim........they also commit suicide.

i swear the little bugger jumped off the sink and into the tub, but i could be wrong.

anyhow, i went to telus.....my service provider, and they diagnosed the poor thing by inserting a probe up it`s ass (maybe cell-phone providers are abducting people too.....) and declared it to be dead. interesting that all the other aspects of the device worked fine. address book, dialing, photo album, etc. just the telecom bit.

oh well.

it was early evening by the time i got to telus and i had a soccer game late on, so i waited until today to call customer service to ask for a replacement.



i managed to get a store credit for $50, but was assured the cheapest phone was $79.95....

i took the credit and went to the same store this morning and talked to the same girl and she tried to sell me a $199. phone.

i told her i had the credit and that i wanted thier service credit, allowing me to get the phone at no further cost, so that i could continue to give them money each month to keep the economy going........

she made a call and pulled a few faces and then said that she could offer me the phone i have now at no cost (actually the $50 credit which i had already obtained for customer loyalty.)

she then said they have a non-negotiable fee of $25+ taxes but that i could call customer services and have them credit my account....

so i`m going to get them to also re-credit me for the $50 which the salesgirl gently lifted from me as i basked in the glory of my new cell phone.

phew.

i`m tired just typing the story.

the lesson here is that large corporations are compartmentalised....which supposedly allows control from the top.

but if you know what you are doing and keep asking for the same thing in different ways......

.....sometimes you can actually get what you need.

4 comments:

K9 said...

right. sometimes its even harder than that and people finally just give up. imagine this scenario when its the bureaucrats ....were almost there. grah!


btw i dropped my cell in a fish pond and of course it didnt work. until months later -after i had bought a new one.

dr.alistair said...

government works in a similar way. the compartmentalisation that limits each agencies executive abilities can be used against them.

and by the way, corporations are the government.

google for instance.

K9 said...

yes. i have finally come around to this realization.

dr.alistair said...

all organisms compartmentalise.

even individual humans.

that`s why we have to literally pull ourselves together so that we can be functional.....otherwise we keep believing the lies we tell ourselves.